Privacy Policy

Your privacy is important to us. Learn how we protect and handle your information.

Last updated: January 10, 2025

Introduction

Welcome to TONGGAMING.COM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Make a purchase or transaction
  • Contact us for customer support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website addresses

Payment Information

We work with trusted third-party payment processors to handle transactions. We do not store your complete payment card information on our servers. Payment data is encrypted and processed securely by our payment partners.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and delivering purchased products
  • Communicating with you about your account and transactions
  • Providing customer support and responding to inquiries
  • Improving our website and services
  • Sending promotional materials and marketing communications (with your consent)
  • Detecting and preventing fraud and security threats
  • Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our business
  • With payment processors to complete transactions
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication measures
  • Employee training on data protection

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@tonggaming.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and performance

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Cancellation Policy

All transactions have Success user cannot refund. We do refund for only transactions payment status but top-up status Failed only our process refund 1 hour - 5 hours

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: tonggaming@gmail.com

Phone: +855 17 54 56 13

Address: 123 Gaming Street, Phnom Penh, Cambodia

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